General

1. Why can’t I view prices or place an order?
   To view prices, you need to become a registered buyer with Davis Manufacturing.  The pricing portion of the website is password protected because Davis Manufacturing sells direct to licensed groomers, veterinarians, and kennels.  To register, click here.
   
   
2. I cannot find the item that I am looking for, how do I locate it?
   The easiest way to locate a specific product on the site is to utilize the search box in the upper left-hand corner of the page.  The search field can be viewed when you are scrolled ALL the way to the top of the page.  It is very specific so the fewer search words used the better.  For example, if you are looking for Fluff-Out, only type the word “fluff”. You can also type in the item code which can be located in the catalog, the product label, or your previous invoice.
   
   
3. How can I have a Davis Catalog mailed to me?
   There are a couple of different options when ordering a catalog from Davis.  You may call our sales department Monday through Friday from 8:30 a.m. to 5:30 p.m. eastern time at (800) 292-2424 to request a catalog.  You may also order a catalog directly from the website.  To order a catalog from the site, you must be registered and approved.  Once approved, catalogs can be obtained from the category Supplies & Tools, subcategory Literature and Displays under the product tab on tool bar.  There is no charge for the catalog, and it may be ordered by itself or with additional items.
   
   
4. I am a pet owner but not a pet-professional, how can I purchase Davis products?
   Davis is a wholesale manufacturer selling directly to Veterinary Clinics, Grooming Salons and Kennels. Your local groomer or vet may be a very good source.  Pet owners can also locate our products through many online retailers by searching Davis products using your favorite internet browser.  If you are specifically looking for the product TheraCoat, please visit our TheraCoat website.  Here you will select “how to buy” and you can choose either online retailers or an in-store vendor located in your area.  For the Furever Brite Safety Collars, visit our Furever Brite website.

Registration

1. Why do I have to register on the Davis website?
   Davis is a wholesale manufacturer serving the pet professional community (i.e. licensed groomers, veterinarians, & kennels).  In order to protect our customer’s wholesale prices, we have made it necessary to register on our website to view prices and place orders.
   
   
2. How do I register on the Davis website?
   To register, click on the icon titled “My Account” at the top right of the home page and choose “Sign In.”  Scroll down to the “Register” icon located under “New Customer” and fill in the appropriate information. Once completed, click “Create Account.” Even if you have ordered from Davis in the past, whether on the phone or through fax, it is still necessary to register on the website to view prices and place orders on the web.
   
   
3. How long will it take to process my registration?
   If you register during business hours (Monday - Friday, 8 AM - 5 PM Eastern time) we usually respond the same day and frequently within hours. Since your registration is personally handled by a Davis Customer Service Representative, any registration made outside of normal hours will be reviewed the next business day. There may be follow up emails if more information is needed to verify your registration. If you would like to place an order immediately, please feel free to contact Davis directly at 1-800-292-2424.
   
   
4. How do I know when my registration is approved?
   Once your registration is approved, you will receive an email from websales@davismfg.com with your temporary password.  Please be sure to check your spam/junk folder.  Follow the instructions on the email to access your account.
   
   
5. I registered days ago and have not heard anything back.
   Some internet service providers route our emails to your junk or spam mailbox. It is best to check there first. If you have not received an email in your junk/spam or inbox, please email our web sales team at websales@davismfg.com or phone the Sales Department at 1-800-292-2424 and we will happily review your registration to see how we can assist you.
   

Account Management

1. How do I reset my password?
   You must be logged in to do so, but on the top tool bar, click on the “My Account” drop down and choose “My Account.” Click on “My Profile” which is located midway down the page. Scroll down to the bottom of the page to “Modify My Password”.
   
   
2. What do I do if I need to update information on my account?
   It’s easiest and quickest to reach out to us at 800-292-2424 or use the chat function on the website, Monday through Friday 8:30am to 5pm ET. Or you can email websales@davismfg.com and they will get back to you during business hours.
   
   
3. How do I change my email address?
   Unfortunately, there is not a way for you to alter the email address that you log in with, but we can do it for you. Give the sales department a call at 1-800-292-2424. We are open Monday through Friday from 8:30 to 5:30 Eastern time and we’ll be happy to update your email address.
   
   
4. How do I update my billing address for my credit card?
   On occasion, customers want to use a different credit card than what is associated with their primary address on file. Often this challenge occurs when you are checking out your cart. Click here for step by step instructions.
   
   

Shopping Cart & Orders

1. How do I know when my order has been shipped?
   You will receive a shipment notification from websales@davismfg.com once your order has shipped.  This could be the next day.  You can also login to the site and navigate to your “Dashboard”.  If your dashboard does not automatically appear when logging in, go to “My Account”, then “My Home.”  All of your previous orders will appear.  Your order could show as pending until the day after it ships.  If you order has shipped the Status will show as “Shipped.”  Once the order shows as shipped, you can click on the order for tracking information.
   
   
2. How do I add items to my shopping cart?
   You can add an item to your cart from any product page.  Each item has an icon below their main listing that reads “ADD TO CART.”  Once you click on the icon, an option will appear where you can arrow up or down the total quantity desired.  You can also add an item to the car from the product’s detail page following these same steps.
   
   
3. How do I change the quantity of items in my cart?
   To modify the quantity of items already in your cart, click on the cart icon located at the top right of the page.  A drop down will appear displaying your shopping cart items, click on “Modify My Cart.”  A new page will then open listing out each item and the total quantity.  Click on the “+” or “-“ sign to add or remove quantities.  Once you have the quantity desired, click on “Update Shopping Cart” to save the numbers.
   
   
4. My package was damaged, what do I do?
   Should damage occur in a FEDEX shipment, contact Davis at 800-292-2424, or email us at customerservice@davismfg.com.  If damage is noticeable at time of delivery, please make sure the driver makes a note of it.  Pictures of damaged shipments are recommended.
   
   
   
5. What is your return policy?
   If you’re not satisfied with any item, Davis will accept the return of merchandise within 30 days from the date of purchase. We want to make it right! All returns require a Return Authorization Number. Before sending any items back, please call our customer service department at 1-800-292-2424, Monday through Friday from 8:30 to 5:00 Eastern time or email to customerservice@davismfg.com for assistance. Refunds/exchanges do not include shipping and handling. For more information, please see our Customer Support and Shipping Policies page.

Pricing

1. How are shipping prices determined?
   Customers receive free shipping on Davis brand name products when ordering $165 or more of our name brand items.  For Davis brand product orders of less than $165, a shipping and handling fee of $15 is applied.  All orders shipped to the states of Arizona, California, Idaho, Montana, Nevada, Oregon, Utah, Washington, and Wyoming are charged a flat shipping rate of $25.  Shipping rates are automatically calculated by the website whenever an order is placed.  A customer service representative will call you with shipping rates for orders going to Hawaii or Alaska. Some items incur shipping fees based on weight and are noted as such.
   
   
2. My order is over $165. Why is there a shipping fee?
   The order must total $165 or more of Davis products to qualify for free shipping. Items such as blades, slicker brushes and nail clippers do not count toward the free shipping since they are not made by Davis. The free shipping is also contingent on where the order is being shipped. There is a flat $25 shipping fee to the states of Arizona, California, Nevada, Utah, Wyoming, Idaho, Oregon, Washington and Montana. The shipping charge is $25 to these states, regardless of order size.
   
   
3. How is sales tax determined?
   Sales tax is based on a few factors:  (1) order ship to location (2) is your business tax exempt (3) are we currently collecting tax for the ship to state.  If you are tax exempt, please send your tax-exempt certificate to tax@davismfg.com.  Please see our State Sales Tax Information page on our website for more information.